Coach Lex had nailed three consult calls that week. She was on fire, feeling confident, and fully in her groove. Then came Call #4: someone named Jordan, referred by a friend. Lex showed up with her usual warmth and excitement. She cracked a few light-hearted jokes, shared a quick story, and explained how fun and...
Coach Monica was on a discovery call and everything seemed to be going well…until the client asked: “How long does the program take?” Monica’s heart dropped. In her mind, that meant: “I’m too busy. I can’t commit. I’m about to say no.” So she panicked.She immediately shifted into defense mode. “Well, it’s just six weeks—but...
Coach Jasmine was doing everything right. Her energy was calm. Her offer was clear. The potential client seemed into it. So when she ended the call with, “Okay, well… let me know what you decide!” …she didn’t think anything of it. She smiled. Waved. Hung up. And then waited.And waited.And waited. She never heard from...
Let’s talk about Tasha. Tasha had just finished what she thought was a great discovery call. The energy felt good, the client was nodding along, and everything seemed aligned. So when she got to the end and asked, “Would you like to move forward?” The client paused and said it. The phrase that makes most...
Usually, I tell stories from the perspective of the coach. But today? Let’s flip it. Because this time… I was the coach. And the person across from me?Let’s just say she was the human version of the “Not Listening Monster.” She was a potential client—an outward processor, big talker, fast thinker. All good things in...
She looked at me with tears in her eyes and a lump in her throat. “I really thought she was going to say yes.” This client—let’s call her Grace—had poured her heart into a 90-minute discovery call with a potential new client. She was exhausted, heartbroken, and more than a little frustrated. I asked her...
You close your laptop, let out a long sigh, and immediately think:“Ugh. Why did I do that?” You know the sales call should have been a win.But instead, you’re spiraling with questions like: “Did I give too much away?” “Wait—did I even say the price out loud…?” “What am I supposed to say when they...
